Question 1

How long does shipping take across India?

Accepted Answer

Our processing time at Anu Arts ranges from 0 to 2 days, and delivery typically takes 6 to 8 working days. Shipping charges are calculated based on actuals. Express shipping is available on request.

Question 2

Are all products guaranteed 100% authentic?

Accepted Answer

Yes! All craft and art supplies are studio-verified and sourced directly from reputable manufacturers and artisan distributors.

Question 3

What is your refund & replacement policy?

Accepted Answer

We offer replacements or refunds for goods damaged during transit when claimed with parcel unboxing video proof. Exchanges are not accepted once goods are sold in perfect condition.

Question 4

Do you offer cash on delivery (COD)?

Accepted Answer

Yes, COD is available for most serviceable pin codes across India for orders up to ₹5,000.

Question 5

How can I track my order status?

Accepted Answer

Simply visit our Track Order page and enter your order reference number to check real-time courier dispatch status.

Frequently Asked Questions