Privacy Policy

1Our Commitment to Your Privacy

Anu Art & Craft Studio("Anu Arts", "we", "us", or "our") values your trust and is dedicated to protecting your personal data. This Privacy Policy describes how we collect, handle, utilize, and safeguard your personal information when you visit our website, order art supplies, subscribe to our creative newsletters, or enroll in art workshops.

We adhere strictly to applicable Indian data protection frameworks, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2Information We Collect

Depending on your interaction with our storefront, we collect information across these categories:

3How We Use Your Information

We process personal data solely for legitimate, transparent purposes:

• Order Fulfillment: Picking, packing, invoicing, and dispatching physical art supplies to your chosen destination.
• Customer Support: Responding to inquiries on WhatsApp, resolving delivery exceptions, and managing 7-day replacements.
• Workshop Management: Sending workshop joining links, studio entry passes, and schedule notifications.
• Security & Fraud Prevention: Screening transactions to detect and avoid fraudulent payment attempts or unauthorized bots.

4Sharing with Trusted Service Partners

We only share minimal necessary information with reputable operational vendors:

• Shopify E-Commerce Platform: Provides cloud storefront infrastructure, secure database records, and encrypted checkout workflows.
• Courier & Logistics Partners: (Blue Dart, Delhivery, DTDC, India Post) We share your recipient name, delivery address, and contact number solely to complete parcel drop-off.
• Payment Gateways: (RBI-licensed payment processors) Financial payment card transactions are encrypted and processed in compliance with PCI-DSS Level 1 standards.

We strictly DO NOT sell, lease, or monetize your personal information to marketing aggregators.

5Cookies & Tracking Technologies

Our website utilizes standard web cookies and browser local storage to deliver an optimal browsing experience:

• Essential Cookies: Required to keep your cart contents intact and enable checkout processing.
• Preference Cookies: Remembers your wishlist selections and currency display preferences.
• Analytics: Aggregated, non-personally identifiable traffic metrics to help us understand which art materials are most in demand.

You can manage or disable cookies at any time through your individual browser settings.

6Your Data Protection Rights

Under Indian privacy regulations, you enjoy comprehensive rights over your personal data:

• Right to Access: Inquire about what personal data we hold about your past orders.
• Right to Rectification: Request correction of inaccurate contact or shipping records.
• Right to Erasure: Request the deletion of your customer account profile, subject to statutory tax and accounting retention requirements.
• Right to Opt-Out: Unsubscribe from marketing communications at any time with a single click.

7Children's Privacy

Anu Art & Craft Studio frequently organizes creative drawing, clay modeling, and painting workshops for children. In accordance with child data protection principles, registrations for minors must always be initiated by a parent or legal guardian. We never collect personal contact information directly from minors without verified parental consent.

8Data Security & Retention

We implement technical and organizational security controls, including TLS/SSL encryption and restricted access controls. Personal data associated with orders is retained for the period mandated under Indian Goods and Services Tax (GST) and consumer protection record-keeping laws.

9Data Grievance Officer

In compliance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our Data Grievance Officer are: